Arrivals at Heathrow Terminal 5

If you are arriving at Heathrow on a British Airways or Iberia Airlines flight, you will arrive at the newest terminal, terminal 5. This terminal is used exclusively by British Airways and Iberia Airlines for both national and international arrivals.

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You will notice that your flight has a specific reference number; this is called their airline code and is the number used to identify the flight during flight and on landing. This is the number you will use for your travel to Heathrow from boarding the plane, arriving, collecting baggage and advising friends and family on which is your specific flight.

Heathrow arrivals are a simple process which includes passport control, baggage claims and customs. The arrivals are on the ground level and are clearly signed once you leave the plane.

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Passport Control

If you are arriving from outside the UK you will be directed through passport control. This is made up of two queues, the EU passport holders and other nationalities. All you have to do is show your travel documentation and passport to the border security personnel on duty.

If you have an EU passport you can take advantage of the fast passport service which is a new computerized system which enables you to scan your passport. As you scan your passport the system carries out facial recognition and matches it against the chip in your passport. It’s fast and easy and doesn’t require you standing in long queues.

Baggage Claim

Once you have passed through passport control, the baggage reclaim area is signed for your convenience. There are large screens which will display your flight number and carousel number where you can collect your baggage. Bear in mind that this can sometimes take some time to come through as there are lots of planes arriving at the same time, each needs to be unloaded and then placed on a carousel.

You will often find that a carousel will have baggage from more than one flight.

UK Customs

This is the last part of your arrival procedure before you get to the arrivals hall to meet your family and friends. The customs control is clearly marked and you will notice that if you have traveled within the EU and have nothing to declare you will be directed to the blue exit and your baggage tag will display a green tag.

If you have traveled from outside the EU you will have a white tag and will use the green exit if you have nothing to declare and you will use the red exit if you have something to declare.

A couple of things to bear in mind

If you are carrying over ten thousand Euros you must declare it to customs, this is not a problem in any way, but it must be declared which means you will use the red exit.

Passengers from the Channel Islands will still need to go through customs even though they don’t require a visa to enter the UK.

There are certain items that you are allowed to bring into the UK without declaring them, these include:

• 200 cigarettes
• 100 cigarillos
• 50 cigars
• 250g tobacco
• 4 litres of table wine
• 16 litres of beer
• 1 litre of spirits or liqueur
• £340 souvenirs or perfumes

Anything above this should be declared to avoid problems during your customs check out procedure.